What can I do if I lost my Aetna medical member ID card?
Should you lose your Aetna medical member ID card, you can request a new card by contacting your Aetna Concierge Member Services team at 1-855-878-4197.
You can also request an ID card online by visiting Aetna Navigator at www.aetnanavigator.com.
It typically takes 7-10 days to receive an ID card once requested. Members who need an ID card immediately can download a temporary ID card on Aetna Navigator or use your secure Aetna mobile app which houses your digital ID card 24 hours a day!