What is the Aetna Concierge Member Services Team?
The Aetna Concierge Member Services Team delivers a simplified, personalized experience for you through easy access to expert health resource consultants who serve as advocates to provide you with the information and guidance you need, when you need it.
The Aetna Concierges team uses their extensive training, in-depth knowledge and personalized interaction to quickly identify and recommend the right Aetna tools, resources, and benefit programs for you based on your unique individual needs. Concierge are also focused on promoting awareness and educating you so that you are equipped to make better informed choices as you use their benefits and navigate the health care system. A member-centric focus is maintained throughout each interaction to ensure that the Concierge team provides you with the necessary support to deliver high-satisfaction service that meets your unique needs.