What is the Informed Health® Line?
With the Informed Health Line, you can speak to a registered nurse about health issues that are on your mind — whenever you need to.*
Plus —
- It’s toll-free.
- You can call as many times as you need — at no extra cost.
- Your covered family members can use it, too.
When your health question can’t wait, you have a resource to turn to — the Informed Health Line.
With one call, you can:
- Get information on a wide range of health and wellness topics
- Get emails from a nurse with videos that are relevant to your question or topic
- Make smarter health care decisions
- Find out more about a medical test or procedure
- Get help preparing for a doctor’s visit
It’s toll-free. And you can call as many times as you need to — at no extra cost.
Get health information online, too
If you like to dig for health information on the web, you’ll love this site.
You can:
- Use the symptom checker
- Learn about a medical test that’s coming up
- Research a new medication you’re taking and more
Log in to your secure member website at www.aetna.com.
Choose “Health Programs,” then “24-Hour Nurse Line.”
Once enrolled in the Aetna plan after January 1st, call a nurse at 1-800-556-1555. For speech or hearing impaired, dial 711.**
* While only your doctor can diagnose, prescribe or give medical advice, the Informed Health Line nurses can provide information on more than 5,000 health topics. Contact your doctor first with any questions or concerns regarding your health care needs.
** Ask the relay operator to dial 1-800-556-1555 and select the option to speak to a nurse.